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Real humans, 24/7. Chat with our travel team, browse the help center, or send us a note — we usually reply within minutes.

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Fastest way to reach us — average reply under 2 minutes.

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Quick answers

My eSIM won’t install — what should I do?

First, check that your phone supports eSIM (iPhone XS+, Pixel 3+, Galaxy S20+) and is unlocked. Then make sure you scan the QR code from a different screen than the one you’re installing on. If it still fails, paste the activation code manually — it’s in the same email.

Can I get a refund if my plan doesn’t work?

Yes — if your eSIM hasn’t been installed yet, you get a full refund within 30 days. If it’s been installed but never connected to a network, we refund within 7 days. Once connected, we troubleshoot first; refunds are case-by-case.

How fast does support actually reply?

Live chat: median 90 seconds. WhatsApp: median 3 minutes. Email & this form: median 2 hours, max 24. We’re a small team but we read every message.

Do you offer phone support?

Yes for billing and post-sales issues — call +1 (415) 555-0140 between 9:00–22:00 CET. For installation problems, chat is 10× faster because we can share screenshots and links.

I’m a journalist / influencer — who do I talk to?

press@eflexsim.com for media, partners@eflexsim.com for affiliate or content partnerships. Both reach a real human within one business day.

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Most questions disappear once you've installed your first eSIM.